Some of you may have noticed that just an hour after I put up the posting "Verizon Day" detailing my difficulties in dealing with Comcast, someone from the company commented on the post. I was quite amazed with the speed and efficency in which they stalked and commented on my blog. I can only regret that their customer service lacked that efficiency while I was still a customer.
Now, one of my friends is having similar difficulties with Comcast. Since she moved- in September mind you- her cable and internet has not been working properly. She's had three technicians come over and tell her the same thing, and also tell her that they'll put in an order for someone to work on the outside line. Each time someone new comes over that can't fix the problem, they start at the very beginning and three months later the problem still has not been fixed.
Being the smart girl that she is, she decided to email the Comcast guy that commented on my blog to see if he could help her out. I'll be very interested to see if he actually comes through on the offer, or if his comment was just for show.
......I'll also be interested to see if they comment on this post as well.
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3 comments:
Thanks for your support :)
So Mark, just called me on my work phone (it was in the tagline of the email that I sent) and told me that he has contacted my local office and that they will be contacting me by tomorrow morning to resolve the issue. He also gave me his direct line (this is a miracle! - even when the customer service reps give you their extension there is no opportunity in the phone tree to enter it) so that I can contact him if I don't get resolution. Please let this work!
Hello Mrs Athay,
I am the Corporate representative who will be assisting you with your concern. Please allow me a momment or two to review your account. I will be calling you by close of business today.
Thanks,
Jimmy
Comcast Northern Virginia
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